Just like any other software, automated IT processes are way more valuable when more people can use them. There are two sides to delegating such automation:
-How to safely delegate automation with access control and logging
-How to bring automation to where people work such as IT operations applications like PagerDuty, ServiceNow, Jira, or Slack
What’s changed in recent years is that many IT Ops and Tech Support Ops tools are now available as SaaS. However the infrastructure and production software they need to connect to are still behind a firewall or VPC. This requires new approaches for connecting automation to these cloud services.
In this event you'll learn:Â Â
-High impact use cases for delegating IT processes as self-service automation
-Design principles for creating self-service automation
-How to fit delegated self-service to the way your end-users work
-How to delegate self-service automation through operations cloud services such as Jira Cloud or ServiceNow
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